• What does the DTU (Data Transfer Unit) do?

    The DTU is the brain of the NCCS (Nanolux Cloud Control System) that wirelessly communicates and controls all of the selected functions in the grow room.

  • How could I add ballasts to NCCS APP?

    a. Download NCCS APP
    b. Register NCCS account
    c. Scan QR code on the back of DTU to register.
    d. Connect the DTU with your cellphone via Bluetooth.
    e. Set DTU Wi-Fi through NCCS APP.
    f. Plug RTUs into USB ports on ballasts.
    g. Control DTU through Wi-Fi/Bluetooth.

  • What should I do if there is no reminder showing on NCCS APP screen when RTU is plugged into DTU?

    The RTU might be disconnected, or broken if there is no reminder when RTU is plugged into DTU. Please try another one.

  • Is the DTU time in sync with my cellphone?

    Yes, it is. The DTU time will be in sync with your cellphone via Bluetooth. Even if there is no power to the DTU, it will be able to hold the time sync for 2-3 years.

  • Does the NCCS APP require Wi-Fi/data usage?

    Yes. Normal data rates may apply. Nanolux Inc. shall not be responsible for any cost of data usage.

  • What does the RTU (Remote Terminal Unit) do?

    The RTU (Remote Terminal Unit) is the data transmitter that is inserted into the Nanolux ballasts and controllers. This allows them to communicate with the DTU. The RTU acts as a communications relay to execute the commands stored in the DTU.

  • What should I do if it fails to scan QR code on the back of the DTU when registering?

    Enter the registration ID if it fails to scan the QR code of DTU.

  • What can I do if the DTU fails to update?

    a. Normally, it will not have an effect on DTU when uploading the data packet via NCCS APP.
    b. Once the data packet is uploaded, it will take just 5 seconds to update. If it fails during this period, press the reset button.

  • Can the DTU (Data Transfer Unit) and RTU (Remote Terminal Unit) be used with other brand ballasts?

    No, the NCCS APP, DTU and RTU units are only compatible with Nanolux Technology equipment at this time.

  • Can I use NCCS APP account on multiple devices?

    Yes, the NCCS APP is available on both iOS/Android platforms.